Frequently Asked Questions city88 – All Answers Here

The minimum age to register and use the city88 platform is 18 years old. This is a strict policy with no exceptions. city88 is fully committed to responsible gaming practices and reserves the right to request age verification at any time. Accounts found to belong to underage individuals will be terminated immediately.

No, each individual is only permitted to have one active account at city88. Holding multiple accounts violates our terms of use and may result in all accounts being terminated and withdrawals being declined. If you are having trouble accessing your existing account, please contact our customer support for assistance — do not create a new account.

For your security, changes to important account details such as your phone number require identity verification. Log in to your account, go to "Profile Settings", and follow the instructions to update your information. For phone number changes, you will need to verify your identity via OTP sent to your old number first. If you no longer have access to your old number, please contact our 24/7 customer support.

The minimum deposit at city88 is as low as RM 20 only — ideal for new players who want to try the platform without significant risk. For maximum deposits, the limit depends on your chosen payment method, but can generally go up to RM 50,000 per day. If you need a higher limit, please contact your VIP account manager.

In most cases, deposits are credited to your account within 1 to 3 minutes after a successful transaction. This applies to deposits via FPX, DuitNow, and digital wallets. For manual bank deposits (standard bank transfers), it may take up to 10 minutes depending on your bank. If your deposit has not been credited after 30 minutes, please contact our customer support with proof of payment.

Withdrawals may be rejected for several common reasons:

• Bonus rollover requirements have not been fully met
• Bank account details do not match the city88 account name
• KYC verification has not been completed for withdrawals exceeding a certain limit
• Account balance insufficient after fees or adjustments are deducted

Check the notifications in your account for the specific reason, or contact support for further clarification.

The minimum withdrawal at city88 is RM 30. Daily withdrawal limits depend on your membership tier — standard members can withdraw up to RM 30,000 per day, while Platinum VIP members enjoy significantly higher withdrawal limits. There is no monthly withdrawal cap for Gold VIP members and above. Check VIP page for full details on the limits at each level.

Rollover means you need to wager a certain amount before you can withdraw bonus funds. For example, if the rollover requirement is 10x and you receive a RM 100 bonus, you must place bets totalling RM 1,000 (100 × 10) before the bonus can be converted into withdrawable cash. Check the specific rollover requirements for each promotion in its respective bonus terms and conditions. Your current wagering balance can always be viewed in your account.

Yes, you can choose to decline any bonus during a deposit. During the deposit process, there is a "No Bonus" option — select this if you want to deposit and play without any rollover requirements. This gives you full freedom to withdraw your winnings at any time with no additional conditions. Many experienced players prefer playing without a bonus for greater withdrawal flexibility.

Here are the best steps to secure your city88 account:

• Enable two-factor authentication (2FA) in your account settings
• Use a unique, strong password — a combination of letters, numbers, and symbols
• Never share your login credentials with anyone
• Log out after each session, especially on shared devices
• Review your account activity regularly and report any suspicious activity

city88 will never ask for your password through any communication channel.

Yes, most slot games on city88 have a demo mode that lets you play for free without needing to log in or make a deposit. It's the best way to understand game mechanics, payout rates, and special features before playing with real money. However, live casino games require an active account and a real balance to join, as they involve live dealers in real time.

Yes, city88 has a mobile app for both Android and iOS. The Android app can be downloaded directly as an APK file from Platform page — iOS users can use our Progressive Web App (PWA), which works just like a native app. Our app is optimized for smaller screens with larger buttons, easier navigation, and compatibility with slower internet connections.