At city88, your privacy is not just a formality. We take every aspect of user data protection seriously and are committed to managing your personal information with the highest level of transparency, integrity, and security.
Every layer of protection we provide is specifically designed to keep your personal data safe and handled responsibly.
All data transmitted between your device and city88 servers is protected by 256-bit SSL encryption — the same standard used by leading financial institutions worldwide.
Your personal data is stored on servers protected by strict access controls. Only authorized personnel may access user information, and all access is logged and audited.
You have full control over your personal data. Through your city88 account settings, you can view, update, or request deletion of your data at any time.
The city88 Privacy Policy fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure all our data management practices are aligned with applicable legal requirements.
City88 has never and will never sell, rent, or provide users' personal data to third parties for marketing or commercial purposes without the explicit consent of the user concerned.
In the event of any security incident involving user data, city88 is committed to notifying affected users within the timeframe required under PDPA guidelines.
This Privacy Policy explains how city88 ("we", "Platform") collects, uses, stores, and protects your personal information ("User", "you") when you use our platform at city88.bio.
We respect your privacy and are committed to protecting the personal data you share with us. This document is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and covers all services offered by city88.
This Privacy Policy should be read together with Terms and Conditions city88 for a full overview of your rights and obligations as a user of our platform.
City88 collects various types of personal information for legitimate purposes necessary to deliver our services. The following are the categories of data we collect:
| Data Categories | Type of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, IC/passport number, date of birth, gender | Identity verification (KYC) and legal compliance |
| Contact Information | Email address, phone number, full mailing address | Communications, customer support, account notifications |
| Financial Information | Bank account details, deposit and withdrawal records | Payment processing and fraud prevention |
| Game Data | Betting records, wins, games played | Account management, bonuses, responsible gaming |
| Technical Data | IP address, device type, web browser, system logs | Platform security and user experience optimization |
We only collect data that is strictly necessary for the stated purposes. city88 does not collect sensitive data such as medical information or religious beliefs unless required by law.
The personal data we collect is used for legitimate purposes necessary for the operation of the city88 platform. The following are the primary purposes for which your data is used:
City88 does not sell or trade users' personal data. However, in certain limited circumstances, we may share necessary information with the following parties:
All third parties we work with are required to comply with strict data protection standards and are only permitted to use user data for specified purposes. We do not allow them to use city88 user data for marketing or any other purpose without explicit consent.
City88 continuously invests in the latest security technologies and procedures to ensure your personal data remains protected at all times. Key security measures we implement include:
While we take all reasonable measures to protect your data, no system can be guaranteed 100% secure. We encourage users to also practise good security habits, such as using strong and unique passwords.
City88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can control or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the city88 platform.
Under Malaysia's PDPA and the city88 Privacy Policy, you have the following rights regarding your personal data:
To exercise any of the rights above, please contact the city88 support team. We will process your request within the timeframe required under Malaysia's PDPA.
City88 will retain your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we will retain certain records for the period required under Malaysian law.
Upon expiry of the retention period, data will be securely deleted or anonymised in accordance with city88 procedures.
The city88 platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data of children under the age of 18.
If we find that we have collected data from individuals under the age of 18, we will take immediate steps to delete that data and close the relevant account.
City88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements.
When we make material changes to this Privacy Policy, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of the platform after any changes are published constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints about how city88 handles your personal data, we encourage you to reach out to us through the following channels:
You may also visit the FAQ us for answers to general questions about privacy and account security, or check the Terms and Conditions for additional information about your rights and obligations as a city88 user.