At city88, we believe that good gaming is safe and controlled gaming. We provide a range of tools and guidance to help you enjoy a healthy gaming experience without affecting your personal and financial wellbeing.
Every feature we build for responsible gaming is real proof that city88 puts players first, not just profit.
The city88 platform comes equipped with integrated self-control tools — deposit limits, loss limits, session time limits, and self-exclusion — all activatable directly from your account settings.
City88's session time notification system reminds you when you've been playing beyond your set duration, helping you stay aware and in control throughout your gaming session.
Set daily, weekly, or monthly deposit limits based on your financial means. Limits that have been set can only be increased after a 24-hour cooling-off period to ensure thoughtful decision-making.
Need a short break? You can activate an account break ranging from 24 hours to 30 days. During the break period, you will not be able to login or make any transactions on the platform.
If you need a longer break, a permanent self-exclusion option is available. Your account will be fully closed and you will no longer receive any marketing communications from city88.
The city88 support team is trained to assist users who need guidance on responsible gaming. Contact us anytime via live chat for immediate help.
Responsible gaming means enjoying betting or casino activities purely as entertainment — not as a way to make money or solve financial problems. At city88, we want every user to clearly understand this distinction.
Responsible gaming involves managing your time and money wisely, understanding the risks involved, and knowing when to stop. This is not a sign of weakness — it reflects the maturity and wisdom of an experienced player.
City88 believes that a healthy gaming environment starts with the individual. We provide all the tools you need, but the responsibility to use them wisely remains in your hands. We are here to support your journey, not to replace your own judgment.
All these self-control tools are accessible directly from your city88 account settings. No fees, no delays.
Set the maximum amount you can deposit within a given period. Choose a daily (every 24 hours), weekly (every 7 days), or monthly (every 30 days) limit based on your needs. Limits can be reduced immediately, but increasing a limit requires a 24-hour cooling-off period.
Limit the amount you can lose within a set period. Once the loss limit is reached, the city88 system will automatically prevent you from making new deposits or bets until the limit resets.
Set the maximum duration for your gaming session. When the time is up, the platform will display an automatic reminder and you'll need to confirm whether you'd like to continue or stop. This helps you stay aware of how long you've been playing.
Enable the reality check feature to receive periodic reminders about your session duration, amount spent, and current balance. This information helps you make more mindful and responsible decisions while playing.
Select a break period from 1 day to 42 days. During this time, you won't be able to log in to your city88 account. This gives you the space to breathe and reassess your gaming habits without distraction.
Self-exclusion is available for periods of 6 months, 1 year, 3 years, or permanently. During the exclusion period, your account is fully closed and your name will be listed to prevent unintentional re-registration.
Recognising the early signs is the first step toward getting help. Do not ignore the following signs in yourself or someone you care about.
City88 is more than just a gaming platform — we are committed to ensuring every user enjoys a safe and healthy experience. We train our entire support team to identify signs of problem gambling and respond with empathy and professionalism.
We actively monitor user behaviour patterns to identify those who may need additional support. When we identify at-risk users, our team will proactively reach out to offer assistance and information about the available self-control tools.
Additionally, city88 will not target users who have activated self-exclusion with any marketing communications or promotional offers. We respect each user's decision and will not attempt to draw them back during an active self-protection period.