Terms and Conditions city88 – The Complete Guide to Using Our Platform

By registering, logging in, or using any part of the city88 platform, you agree to be fully bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use the city88 platform.

These Terms and Conditions constitute a legally binding agreement between you ("User") and city88 ("Platform"). These terms govern the use of all services, games, and features available under the domain city88.bio.

Continued use of the platform after any amendments to the terms is considered your acceptance of the updated terms.

To register and use the city88 platform, you must meet the following eligibility requirements:

• Be at least 18 Years Old on the registration date.
• Be a legally competent individual capable of entering into a binding agreement.
• Never been banned or restricted from using online gaming services by any relevant authority.
• Registering personal information that is truthful, accurate, and up to date at all times.

During the registration process, you are required to provide valid personal information including your full name, identity card or passport number, active email address, and a reachable mobile number.

Each user is only permitted to hold one account only. Duplicate accounts are strictly prohibited and may result in the suspension of all related accounts along with confiscation of any existing balances.

You are fully responsible for maintaining the confidentiality of your city88 account login information. This includes your username, password, and any two-factor authentication (2FA) codes you use.

City88 will not be liable for any financial losses or damages arising from:

• Voluntary or accidental disclosure of login credentials to third parties.
• Use of your account by another individual due to your own negligence.
• Use of public or unsecured devices to access your account.
• Failure to log out from shared devices.

If you suspect your account has been compromised or accessed without authorisation, you must contact the city88 support team immediately for appropriate action to be taken.

City88 supports a variety of payment methods for deposits and withdrawals, including local bank transfers, FPX, DuitNow, and approved Malaysian e-wallets. All transactions are processed through secure channels using high-level encryption.

Regarding Deposits:

• The minimum deposit is as specified in the platform's payment section at the time.
• Deposits may only be made using an account registered in your own name.
• Third-party deposits are strictly prohibited and will be reversed without exception.
• City88 is not responsible for delays caused by banks or payment providers.

Regarding Withdrawals:

• Withdrawals can only be processed to a bank account or e-wallet registered under the same user's name.
• The KYC process must be fully completed before your first withdrawal can be processed.
• Withdrawal requests are typically processed within 5 to 15 minutes for verified accounts.
• City88 reserves the right to request additional documents for withdrawals exceeding certain limits as a security control measure.

City88 offers a variety of bonuses and promotions from time to time. Each bonus is subject to its own terms and conditions that must be met before a withdrawal can be processed.

• Welcome Bonus: Available to new members only. Each individual is eligible to receive the welcome bonus once only.
• Rollover Requirements: All bonuses are subject to rollover requirements stated in their respective promotion terms. Bonus funds cannot be withdrawn until the rollover conditions are fully met.
• Validity Period: Each bonus has a set validity period. Bonuses not used within that period will expire automatically.
• Game Restrictions: Some bonuses are only applicable to specific game categories. Please read the terms of each promotion carefully before claiming a bonus.

Abuse or manipulation of the bonus system is a serious violation of these Terms and Conditions and may result in permanent account closure.

All games offered at city88 are operated using a Random Number Generator (RNG) that has been audited and certified by independent third parties. This ensures fairness and transparency in every game outcome.

Players agree to comply with the specific rules of each game they play. Individual game rules are available within the game interface itself.

• Game results generated by the system are final and cannot be disputed unless there is strong evidence of a technical error.
• In the event of a technical disruption during gameplay, city88 will use system records to determine a fair outcome.
• Confirmed bets cannot be cancelled except with explicit authorisation from city88.

Use of the city88 platform is subject to the condition that you will not engage in any of the following activities:

• Use of automated software, bots, or scripts to play or access the platform.
• Attempts to hack, breach, or disrupt the technical infrastructure of city88.
• Colluding with other players to gain an unfair advantage.
• Use of false information during registration or the KYC process.
• Processing illegal payments or using the platform for money laundering purposes.
• Registering multiple accounts to claim bonuses repeatedly.
• Using another person's account or allowing others to use your account.

City88 reserves the right to suspend or close any account without prior notice under the following circumstances:

• Violation of any provision within these Terms and Conditions.
• Suspicion or evidence of fraud, money laundering, or other illegal activities.
• Failure to complete the KYC process within the stipulated period.
• Voluntary self-exclusion request by the user themselves.

Users also have the right to close their own account at any time by contacting the city88 support team. Valid balances will be returned after all verifications are completed, provided no terms violations involving that balance are found.

City88 provides the gaming platform on an "as is" basis and makes no explicit or implied guarantees regarding the continuous uninterrupted availability of the platform. However, we always strive to ensure the platform operates stably and securely.

City88 will not be liable for:

• Indirect or consequential losses arising from use of the platform.
• Service disruptions caused by factors beyond our control, such as internet outages, user device issues, or natural disasters.
• Investment or financial decisions made based on gaming activity on the platform.

City88 cares about the well-being of our players. We are committed to promoting a healthy and responsible gaming environment for all users.

Our platform provides the following tools to help players maintain control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on your needs.
• Play Time Limit: Control how much time you spend on the platform each session.
• Temporary Account Pause: Take a break from playing for a duration of your own choosing.
• Self-Exclusion: Apply for full self-exclusion if you need an extended break.

City88 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice, except for material changes where reasonable notice will be given to users.

You are responsible for reviewing these Terms and Conditions periodically to ensure you are always aware of the latest terms governing your use of the city88 platform. The last updated date will be clearly displayed at the top of this document.

Continued use of the platform after any changes are published constitutes your agreement to the amended terms.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, you may contact the city88 team through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week through the city88 platform.
• Response Time: Our team typically responds to inquiries in under 2 hours.

For account-related issues, please provide your account number and relevant details to help speed up the resolution process.